Return Policy
We strive to provide you with the best shopping experience possible at Twugs, and we understand that sometimes returns are necessary. Please read our return policy carefully to ensure a smooth and hassle-free process:
1. Return Eligibility: You may return your privacy screen for your Laptop, Computer, or MacBook within 7 days of receiving the item. To be eligible for a return, the item must be unused, in its original packaging, and free from any damage or signs of wear and tear.
2. Initiate the Return Process: To initiate a return, please contact us at info@twugs.com within the 7-day return window. In your email, provide us with your order number and the reason for your return. Our customer support team will guide you through the next steps.
3. Return Shipping: If you're returning the item due to a change of mind or any reason unrelated to defects or damage, please note that you will be responsible for covering the return shipping fees. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase. Please allow [number] business days for the refund to reflect in your bank account, depending on your financial institution's processing times.
5. Defective or Damaged Items: In the unfortunate event that your privacy screen arrives broken during shipment or is found to be defective upon arrival, we apologize for the inconvenience. Please contact us immediately at info@twugs.com with photos of the damaged or defective item, along with your order number. We will arrange for a replacement to be sent to you free of charge.
6. Customer Satisfaction: Your satisfaction is our priority, and we are committed to providing you with high-quality products and exceptional service. If you have any questions or concerns regarding our return policy or your specific order, please don't hesitate to reach out to our friendly customer support team.
Thank you for choosing Twugs. We appreciate your business and look forward to serving you again in the future.